Bad experience with replacement from SE
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gabrystick
Contributor
Joined: Mon Mar 17, 2008 12:50 pm Posts: 106 Location: Sanremo (ITALY)
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Bad experience with replacement from SE
I would like to tell you about my bad experience with Stick Ent. I purchased 10 black tuners to replace the chrome ones with black ones. (I don't like chrome) I order them and I only get the rear tuners without the front nut to fix them, I pay 120 dollars which is the invoice price of 12 tuners (I bought 10 and they charge me 12... it doesn't matter). I send emails and I'm told it's my fault because I didn't specify that I need them complete. Okay, they also send me the front part, so I change the mechanics and here comes the surprise: of 10 mechanics, 4 are gotoh and fit in the hole, 6 are anonymous and don't fit because they are too big and one of these six is broken!! I waited until I had everything to do the operation so I'm only realizing it now. I've never had anything like this happen to me with stick ent. I waited more than a month and a half. I live in Italy and it's all a long process to order and ship... now I'll look here in my area hoping to find them in black. 120 dollars wasted. I am disappointed https://ibb.co/yytqF3Rhttps://ibb.co/R4FQc9Shttps://ibb.co/KjQ2VVk
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Sat Dec 23, 2023 2:14 pm |
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WerkSpace
Elite Contributor
Joined: Tue Mar 17, 2015 11:19 pm Posts: 1799 Location: Calgary, Alberta, Canada
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Re: Bad experience with replacement from SE
Have you looked for anything on Amazon? https://www.amazon.it/s?k=piroli+neri+3 ... nb_sb_nossIn Canada, we usually get items within a few days from ordering. (Over $35 = free shipping)
_________________ #404 Stick - (1978) Angico hard wood. #6460 Railboard - Black with glow inlays.
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Sat Dec 23, 2023 6:24 pm |
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DavidWS
Multiple Donor
Joined: Fri Sep 03, 2021 1:54 am Posts: 1146 Location: North West Scotland
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Re: Bad experience with replacement from SE
gabrystick wrote: I purchased 10 black tuners to replace the chrome ones with black ones. (I don't like chrome) Maybe the mixed set was because that was all they had? I placed an order for a 12 string Grand over 2 years ago & whilst I put "all black" on the original order I needed to accept a change to "black w/gold" for the order confirmation. My recollectoin is that that was because they could no longer supply the "all black"?
_________________ David More Stickists than you can shake a Stick™ at? (a list) Bamboo 12 #7472 Stickup 7+5 Parallel 4ths (C#1 F#1 B1 E2 A2 G#1 C#2 F#2 B2 E3 A3 D4) Bamboo 12 #5826 PASV4 7+5 Parallel 4ths Graphite 10 2009 #5862 PASV4 Classic (For Sale)
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Sun Dec 24, 2023 11:35 am |
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gabrystick
Contributor
Joined: Mon Mar 17, 2008 12:50 pm Posts: 106 Location: Sanremo (ITALY)
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Re: Bad experience with replacement from SE
I understand everything, but you ask me before by email and I accept or not. The fact remains that 6 keys do not enter the holes of the wood.
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Sun Dec 24, 2023 1:15 pm |
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WerkSpace
Elite Contributor
Joined: Tue Mar 17, 2015 11:19 pm Posts: 1799 Location: Calgary, Alberta, Canada
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Re: Bad experience with replacement from SE
Send them back and ask for a refund? gabrystick wrote: I understand everything, but you ask me before by email and I accept or not. The fact remains that 6 keys do not enter the holes of the wood.
_________________ #404 Stick - (1978) Angico hard wood. #6460 Railboard - Black with glow inlays.
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Sun Dec 24, 2023 1:55 pm |
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DavidWS
Multiple Donor
Joined: Fri Sep 03, 2021 1:54 am Posts: 1146 Location: North West Scotland
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Re: Bad experience with replacement from SE
WerkSpace wrote: Send them back and ask for a refund? including the cost of the return postage.
_________________ David More Stickists than you can shake a Stick™ at? (a list) Bamboo 12 #7472 Stickup 7+5 Parallel 4ths (C#1 F#1 B1 E2 A2 G#1 C#2 F#2 B2 E3 A3 D4) Bamboo 12 #5826 PASV4 7+5 Parallel 4ths Graphite 10 2009 #5862 PASV4 Classic (For Sale)
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Sun Dec 24, 2023 2:06 pm |
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Alain
Elite Contributor
Joined: Wed Dec 09, 2009 5:02 am Posts: 2594 Location: Shawinigan, Quebec, Canada
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Re: Bad experience with replacement from SE
Send them back and ask for a refund. Then go and see a luthier to get the right tuners.
_________________ Grand Stick, Wenge, 12 strings, MR, SN 6667 http://soundcloud.com/Kataway http://www.youtube.com/user/Shawinijazz https://alainauclair.bandcamp.com/
Last edited by Alain on Mon Dec 25, 2023 5:42 am, edited 1 time in total.
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Sun Dec 24, 2023 7:38 pm |
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gabrystick
Contributor
Joined: Mon Mar 17, 2008 12:50 pm Posts: 106 Location: Sanremo (ITALY)
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Re: Bad experience with replacement from SE
I will, thanks for the advice and excuse the outburst
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Mon Dec 25, 2023 2:45 am |
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adouglas
Multiple Donor
Joined: Fri Jan 25, 2019 11:07 pm Posts: 106
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Re: Bad experience with replacement from SE
Alain wrote: Send them back and ask for a refund. Then go and see a luthier to get the right tuners. No need to get a luthier involved. Everyone is different in terms of comfort with doing these things themselves, but this is not rocket science. There's no need to go through Stick Enterprises either, unless I'm very much mistaken. The tuners appear to be off-the-shelf guitar tuners available from many sources, By far the hardest part is making sure that you've got the right ones, and that's easy... just measure the diameter and shaft length of the existing ones and get new ones to match. I've also had very good luck working directly with component manufacturers. When I got my used Railboard, on two of the tuning machines the nylon washers that sit between the gear head and the tuning key were broken. A polite email to Hipshot resulted in them sending out replacement parts (plus a spare) for free. Here's the point: Yes, Stick Ent. should definitely step up and make it right... that's just ordinary good customer service. But it's really easy to rectify the situation on your own if the desired outcome isn't forthcoming via that route.
_________________ Heri historia. Cras mysterium. Hodie donum est. Carpe diem.
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Mon Dec 25, 2023 8:16 am |
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gabrystick
Contributor
Joined: Mon Mar 17, 2008 12:50 pm Posts: 106 Location: Sanremo (ITALY)
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Re: Bad experience with replacement from SE
adouglas wrote: No need to get a luthier involved. Everyone is different in terms of comfort with doing these things themselves, but this is not rocket you're absolutely right, I was wrong as I thought they were specific mechanics for the stick. when I measured them I saw that they have a diameter of 9.7 and can be found online. Stupid me for not looking first.
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Mon Dec 25, 2023 10:16 am |
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